Frequently Asked Questions
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Looking after your furniture
Our most frequently
asked questions
Warranty on all items is for 30 days of date of purchase and only covers manufacturers faults and damages don’t to the item.
Delivery is added in checkout, for items above £300 is free delivery in UK, under £300 is £50 delivery in UK. There is a standard £10 Delivery for Accessories and Rugs. Please check item for delivery time.
Items can be delivered into your house to a specific room, however from the point of the threshold we exclude all and any liability to any dame occurred to the item or household
An alternate delivery address can be provided upon checkout.
Goods are dispatched directly from our warehouse in Wembley.
Orders can be placed over the phone and paid by card, these will be processed the same as ordering online.
We will do everything in our power to ensure that you are fully aware of when delivery will be made. If delivery is missed for 24 or 48 hr deliveries you must re-arrange delivery through your relevant tracking number. If delivery for 7-14 days is missed the order will be delayed by a further 7 days which will result in a £15 re-delivery fee.
If you order is delayed this may be due to us or any third-party couriers. We aim to provide the best service however delays unfortunately occur. We will have your order with you as soon as possible and you will be informed on all delays reasonably known. number. If delivery for 7-14 days is missed the order will be delayed by a further 7 days which will result in a £15 re-delivery fee.
Only shipments on a 24 or 48hr delivery service provide tracking details, a 7-14 day delivery will provide email updates as to when an item is dispatched and when the order is out for delivery and estimation of delivery time.
A refund will be processed on the same day if a refund has been accepted. The money will take about 3/5 days to reach your account and can only be deposited back into the account payment was made with.
Goods are available to be collected from our showroom, orders must be given a minimum of 1-hour processing time before orders are able to be collected..
The showroom is open 9am-6pm Monday to Friday and 10am-4pm Saturdays. We are unfortunately closed on Sundays
Items will either take 24hrs, 48hrs or 7-14days or 6 weeks depending on what delivery option is chosen.
If you have any issues with your order and need to return an item, please go to our returns page Returns and fill out the form. One of our customer service members will reply as soon as possible.
We deliver to all of Mainland UK, deliveries can be made to Scottish Highlands, Islands, Northern and Southern Ireland. will reply as soon as possible.
Delivery charges can be found on the deliveries page. Delivery Information possible.
