• i. Delivery will be made only to the address stated by you at the time of placing the order
• ii. Delivery will be made by the seller or an agent appointed by the seller.
• iii. The seller and their agents will make all reasonable efforts to meet the date agreed for delivery, should this not be possible the seller will not be held responsible.
• iv. Once the date and time has been agreed, if the buyer is not present the seller reserves the right to charge and additional £25 to rearrange delivery.
• v. Delivery timescales and charges are estimated guidelines and will be confirmed before dispatch. Some products for Northern Ireland customers may occasionally take longer due to the logistics of supply.
• vi. We deliver to all Mainland England and Wales post codes at our standard delivery charge. There is an additional charge for the following postcodes PH, PA, IV, KW and AB. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we can deliver to a nominated Mainland England or Wales post code (e.g. a port) at our standards delivery charge. Onward shipping is the responsibility of the Buyer.
• vii. The seller or nominated agents are unable to hold goods. Delivery must be arranged within 5 days of the goods being available for delivery. The seller retains the right to charge storage should the time period be exceeded.
• viii. For whatever reason should the seller fail to deliver within 60 days, the buyer is able to cancel the contract without penalty.
• ix. Most Goods will require some form of assembly and it is the Buyer’s responsibility to assemble the Goods.
• x. Delivery is officially to the front door only but Goods may be taken to the room of choice at the driver’s discretion if access is clear, we exclude all and any liability for damage done to the property or goods while moving the item into the property . For health and safety our delivery people are not able to remove their shoe. Please ensure you protect any floor and surfaces.
• xi. All Glass/Mirrored/Assembled items must be quality checked upon delivery, if the buyer does not ensure the items are quality checked upon delivery, all and any damage found to the item after delivery is the responsibility of the buyer.
• xii. All delivery must be signed for and once full payment has been received, possessions of the Goods will be transferred to the Buyer.

• The Buyer may cancel the order during the cooling off period. Cooling off period is the time between placing the order and 14 days after receipt of the Goods. Written notice must be given to the Seller within this period or the cancellation will not be accepted. If the Buyer has taken possession of the goods it is the Buyers responsibility to ensure the Products are not damaged.
• ii. There is a collection charge of £50 for the Seller to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused in the original packaging and in the original condition. Should the Goods not be adequately packaged at the time of collection then they will not be collected and the Seller retains the right to charge a further £50 for re-collection to cover costs incurred. The charges will be deducted from the refund value. Should the goods have not yet been delivered the refund will incurr a 10% cancellation fee.
• iii. Bespoke items may only be cancelled in writing (email accepted) within 5 working days of placing the order.
• iv. Return of ‘Not as Ordered’ product. The Buyer must inform the Seller within 14 days of the delivery date that the Buyer has received an incorrect order. As the Buyer is in possession of the Goods all responsibility for any damage will lie with the Buyer. Collection of the items will be arranged as soon as possible. The Buyer will receive a full refund including delivery costs within 30 days if not sooner.

• i. All items come with a manufacturer’s 12 month warranty.
• ii. The Buyer shall within 14 days of noticing the defect, contact the Seller’s customer service department. The Seller shall provide the Buyer with the information needed to make a claim under the manufacturer’s warranty.
• iii. The Seller does not supply warranty on product in its own right.
• iv. As permitted by law, the Seller’s liability to the Buyer will be at the Sellers sole discretion. The Seller retains the right to have the Goods repaired, replaced or refunded at the Sellers’s discretion, and any delivery costs associated with the exchange of faulty Goods will be met by the seller. The Seller will not be liable for any cost, loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered caused by circumstances beyond reasonable control. Nothing in this Clause affects your statutory rights as a consumer.

• i. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of their reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction or unavailability of power at the Seller’s premises or its/ suppliers manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, import or export regulations or embargoes (including the failure of the Seller’s suppliers to obtain any necessary export permits licences or other authorisations) and the party shall be entitled to a reasonable extension of its obligations.
• ii. Provided that if any event referred to in the clause above continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the Contract.
• iii. Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its Address or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
• iv. Failure or delay by the Seller in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

The Seller will take all reasonable precautions to keep the details of the Buyer’s order and payment secure but unless the Seller is negligent, the Seller will not be liable for unauthorized access to information supplied by the Buyer.